PRIVACY POLICY & LEGAL DISCLOSURES

Effective Date: September 16, 2026

Redragon Techno (“Redragon,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting or interacting with our website, www.redragontech.ca

This Privacy Policy & Legal Disclosures explains how we collect, use, disclose, protect, and retain information obtained through our Website and related communications. It also sets out important legal terms governing your use of the Website.

By accessing or using this Website, you acknowledge that you have read and understood this Policy. If you do not agree with these terms, please discontinue use of the Website.

1. About Redragon

Redragon Techno is a North American OEM providing equipment and technology solutions for SF₆ gas handling, alternative gas handling, oil regeneration, and related energy and industrial applications.

Corporate information:

Redragon Techno
Ontario Corporation No. 002485838
55 Cedarbrook Crt
Cambridge, Ontario N1T 1W8
Canada

Email: info@redragontech.ca

Redragon also operates through its international business operations, including:

Redragon Techno Solution Pvt. Ltd.
DSC-227, First Floor
DLF South Court, Saket
New Delhi – 110017
India

For privacy-related questions or requests, please contact us at info@redragontech.ca

2. Information We Collect

Depending on how you interact with our Website, we may collect information such as:

Your name, company name, job title, and professional contact information.
Email address, telephone number, mailing address, and other contact information.
Information you provide through contact forms, inquiry forms, quotation requests, career applications, or other communications.
Information relating to products, services, projects, or technical requirements that you voluntarily provide.
Information contained in correspondence between you and Redragon.
Technical information such as IP address, browser type, device type, operating system, approximate location, pages visited, referring website, and Website usage information.
Information collected through cookies or similar technologies, where applicable.

We generally collect personal information directly from you. We may also receive information from business partners, service providers, publicly available sources, or other lawful sources.

3. How We Use Your Information

We may use information we collect for legitimate business purposes, including to:

Respond to inquiries and requests.
Provide information about our products and services.
Prepare quotations, proposals, and commercial communications.
Communicate with customers, suppliers, partners, and prospective customers.
Provide technical, sales, service, and support assistance.
Process employment or career-related inquiries.
Operate, maintain, secure, and improve our Website.
Understand Website usage and improve user experience.
Detect, investigate, and prevent fraud, unauthorized access, or other unlawful activity.
Comply with applicable laws, regulations, contractual obligations, and legal processes.
Protect the rights, property, safety, and interests of Redragon, our customers, employees, and other parties.
Carry out other purposes that are disclosed to you at the time information is collected or that are otherwise permitted by applicable law.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, Redragon may process information based on:

Your consent.
The performance of a contract or steps taken at your request before entering into a contract.
Our legitimate business interests, where those interests are not overridden by your privacy rights.
Compliance with legal or regulatory obligations.
Other lawful bases available under applicable privacy legislation.

5. Disclosure of Personal Information

We do not sell or rent your personal information for money.

We may disclose information where reasonably necessary to operate our business, including to:

Employees, officers, representatives, and authorized personnel.
Affiliates and related companies.
Professional advisers, insurers, auditors, and legal or financial service providers.
Website hosting, technology, communications, analytics, cloud, and IT service providers.
Business partners, distributors, contractors, or service providers where necessary to provide requested services.
Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by law.
A purchaser, successor, or other party involved in a corporate transaction such as a merger, acquisition, restructuring, financing, or sale of assets.

Third parties receiving information from us are expected to handle such information in accordance with applicable law and appropriate contractual or security requirements.

6. International Data Transfers

Redragon operates internationally and may use service providers or conduct business activities in countries other than the country in which you reside.

As a result, personal information may be processed or stored outside your province, state, or country, including in Canada, the United States, India, or other jurisdictions where Redragon or its service providers operate.

Where required by applicable law, we will take appropriate measures regarding international transfers and the protection of personal information.

7. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to enable Website functionality, improve performance, understand Website usage, and enhance the user experience.

Cookies may collect information such as browser settings, pages visited, session information, and general Website usage patterns.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or availability of portions of the Website.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

8. Website Analytics and Third-Party Services

We may use third-party technologies or services to operate, secure, analyze, or improve the Website.

These services may collect technical or usage information according to their own privacy policies and terms. Redragon does not control the privacy practices of independent third parties.

Where the Website contains links to third-party websites, applications, or services, those third parties are responsible for their own privacy practices.

9. Communications

If you submit an inquiry, request information, request a quotation, or otherwise contact Redragon, we may use the contact information you provide to respond to your request and conduct related business communications.

Where required by applicable law, commercial electronic messages will be sent only with appropriate consent or under another lawful basis or exception.

You may request that we stop sending certain communications, subject to legal, contractual, or operational requirements.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law and our internal procedures.

11. Security

Redragon takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, loss, or destruction.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through the Website.

12. Your Privacy Rights

Depending on where you live and the privacy laws applicable to you, you may have rights concerning your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of information, where legally applicable.
Withdraw consent where processing is based on consent.
Request information about how your personal information is collected, used, or disclosed.
Object to or restrict certain processing activities where applicable.
Request information about certain international transfers or disclosures.
Make a privacy complaint to the appropriate privacy regulator.

Requests are subject to applicable legal requirements and limitations. We may need to verify your identity before responding to certain requests.

To exercise applicable privacy rights, contact us using the information provided below.

13. Canadian Privacy

For individuals in Canada, Redragon seeks to handle personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, as well as applicable provincial privacy legislation.

Privacy requirements can vary depending on the nature of the information, the individual, the province or territory involved, and the activities being conducted.

If you have a concern about our handling of your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

You may also have the right to submit a complaint to the applicable privacy regulator.

14. European Economic Area, United Kingdom and Other Jurisdictions

If you access our Website from the European Economic Area, United Kingdom, or another jurisdiction with specific privacy requirements, additional rights and protections may apply to you.

Where applicable, these may include rights relating to access, correction, deletion, restriction, objection, data portability, consent withdrawal, and complaints to a supervisory authority.

The applicability of specific privacy laws depends on factors including your location and Redragon's activities in the relevant jurisdiction.

15. Children's Privacy

Our Website is intended for business and professional audiences and is not directed toward children.

We do not knowingly request or collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

16. Intellectual Property

Unless otherwise stated, all content appearing on this Website, including text, graphics, photographs, logos, trademarks, product information, designs, videos, documents, and other materials, is owned by or licensed to Redragon and is protected by applicable intellectual property laws.

You may view and use Website content for legitimate personal or business information purposes. You may not reproduce, distribute, modify, publish, transmit, create derivative works from, or commercially exploit Website content without prior written permission, except where permitted by law.

Nothing on this Website grants you any ownership or other rights in Redragon's intellectual property.

17. Trademarks

Redragon, Redragon Techno, product names, logos, and other marks displayed on the Website may be trademarks or trade names of Redragon or their respective owners.

Unauthorized use of trademarks displayed on this Website is prohibited where prohibited by applicable law.

Third-party trademarks appearing on the Website remain the property of their respective owners.

18. Product and Technical Information

Redragon makes reasonable efforts to provide accurate and current information about its products, services, technologies, specifications, and applications.

However, product specifications, features, configurations, availability, performance characteristics, dimensions, images, and other information may change without notice.

Information on this Website is provided for general informational purposes and should not be treated as a substitute for product-specific technical documentation, engineering assessment, contractual specifications, or professional advice.

Before purchasing, installing, operating, or relying upon any product or system, users should obtain the applicable technical documentation and confirm that the product is suitable for the intended application.

19. No Professional or Engineering Advice

Information published on this Website is not intended to constitute engineering, legal, financial, safety, regulatory, or other professional advice.

Users are responsible for obtaining appropriate professional advice and conducting their own assessment of applicable requirements before making decisions based on Website information.

20. Disclaimer of Warranties

To the maximum extent permitted by applicable law, this Website and its content are provided on an “as is” and “as available” basis.

Redragon does not warrant that:

The Website will always be available or uninterrupted.
The Website will be free from errors, defects, viruses, or other harmful components.
Website content will always be complete, accurate, current, or suitable for every purpose.
Information obtained through the Website will meet your particular requirements.

Nothing in this Policy excludes or limits any warranty, representation, or right that cannot lawfully be excluded or limited under applicable law.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Redragon and its directors, officers, employees, affiliates, representatives, contractors, and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to your use of, or inability to use, this Website or reliance on Website content.

This includes, where permitted by law, losses relating to business interruption, loss of profits, revenue, data, opportunities, or goodwill.

Nothing in this section limits liability that cannot legally be limited or excluded.

22. Third-Party Websites and Links

The Website may contain links to websites or services operated by third parties.

These links are provided for convenience and informational purposes. Redragon does not control and is not responsible for the availability, content, security, privacy practices, or terms of third-party websites.

Visiting a third-party website is subject to that third party's own terms and privacy policy.

23. User Submissions

If you voluntarily submit information, materials, suggestions, feedback, inquiries, or other content to Redragon, you represent that you have the right to provide such information.

You should not submit confidential, proprietary, or trade-secret information through publicly accessible areas of the Website unless specifically requested through an appropriate secure communication channel.

24. Changes to This Policy

Redragon may update this Privacy Policy & Legal Disclosures from time to time to reflect changes in our business, Website functionality, technology, applicable laws, or privacy practices.

When we make changes, we may update the “Effective Date” at the top of this page.

Your continued use of the Website after an updated Policy is posted constitutes acknowledgment of the updated Policy, to the extent permitted by applicable law.

25. Governing Law

Unless otherwise required by applicable law, the Website and these Legal Disclosures are governed by the laws applicable in the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

Any dispute relating to the Website or these Legal Disclosures will be subject to the jurisdiction of the applicable courts in Ontario, Canada, except where applicable law provides otherwise.

26. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

Redragon Techno
55 Cedarbrook Crt
Cambridge, Ontario N1T 1W8
Canada

Email: info@redragontech.ca

For privacy inquiries, please include sufficient information to help us understand and respond to your request.

27. Important Legal Notice

This Privacy Policy & Legal Disclosures is intended to provide general information regarding Redragon's Website, privacy practices, and legal terms.

It does not constitute legal advice and should be reviewed by qualified legal counsel before publication, particularly because Redragon conducts business internationally and may be subject to different privacy, electronic communications, consumer protection, export, employment, and other legal requirements depending on the customer, transaction, and jurisdiction involved.

I would recommend having a Canadian privacy/business lawyer review this before publishing, especially the sections on PIPEDA, international transfers, CASL/email communications, limitation of liability, and governing law. The wording above is designed as a strong website starting point, not as a substitute for jurisdiction-specific legal advice.